Privacy policy

Information We Collect

  • Identity: name, date of birth (where required for age verification).
  • Contact: email, phone, shipping and billing address.
  • Order: items purchased, order history, payment confirmation (we do not store full card details — handled by our payment processors).
  • Technical: IP address, browser type, device info, cookies.
  • Marketing: preferences if you opt in.

How We Collect It

  • Directly from you (checkout, account signup, contact form, email).
  • Automatically via cookies and analytics tools.
  • From third parties (e.g. payment processors, shipping carriers).

How We Use It

  • Process and ship your orders.
  • Send order confirmations and shipping updates.
  • Provide customer support.
  • Send marketing (only if you opt in — you can unsubscribe anytime).
  • Improve our website and products.
  • Meet legal obligations.

Who We Share It With

  • Payment processors (Stripe, PayPal, Shopify Payments) to process transactions.
  • Shipping carriers (Australia Post, couriers) to deliver orders.
  • Service providers (email, analytics, hosting — e.g. Shopify, Google Analytics, Klaviyo).
  • Government or law enforcement if legally required.

We never sell your personal information.

Cookies

We use cookies to keep your cart, remember preferences, and analyse traffic. You can disable cookies in your browser, but parts of the site may not work properly.

Data Security

We use SSL encryption, secure hosting (Shopify), and restrict access to personal data. While we take reasonable steps, no online transmission is 100% secure.

Data Storage and Overseas Disclosure

Data is stored on Shopify's servers, which may be located outside Australia (e.g. USA, Canada). By using our site, you consent to this transfer. We only use providers with appropriate data protection.

Your Rights

You can:

  • Access the personal information we hold about you.
  • Request corrections.
  • Request deletion (subject to legal retention requirements).
  • Opt out of marketing.
  • Make a privacy complaint.

Email [support@alphapeptides.com.au]. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Children

We do not knowingly collect data from anyone under 18. Our products are sold only to adults.

Changes to This Policy

We may update this policy. Material changes will be posted on this page with a revised date.

Last updated: [DATE]